My小黄鸭视频 Hub Help Center and FAQs
Below you will find FAQs and some self-service tips to help you better navigate the new My 小黄鸭视频 Hub experience. Additional resources will continually be added to this page.
If you have questions or need additional support, please reach out to 小黄鸭视频 Customer Relations, (800) 335-5535 (Monday 鈥 Friday, 7 a.m. - 7 p.m. CT) or info@ahima.org (Monday 鈥 Friday, 8 a.m. - 5 p.m. CT). Please note, we are receiving higher than usual call volume and will respond to your inquiries as quickly as we are able. If you have an open or pending case for an issue related to the My小黄鸭视频 Hub, we kindly ask that you do not open another case for the same issue, as it will cause delays in our ability to respond and resolve issues.
General FAQs
How do I create an 小黄鸭视频 account and profile?
To create a profile, go to and click on "Sign-up.听
- Enter your email address in the field provided
- Click on Send Verification code
- Check the inbox of email address you entered for an email from 小黄鸭视频 that includes a verification code
- Enter the verification code in the field provided and click on "Verify Code"
- Enter and confirm a password. Because your privacy is important 小黄鸭视频 requires a complex password. ,(8-16 characters, containing 3 out of 4 of the following: Lowercase characters, uppercase characters, digits (0-9), and one or more of the following symbols: @ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ " ( ) ;)
- Enter a Display Name (how you would like your name to appear)
- Enter your First Name or Given Name
- Enter your Last Name or Surname
- Click Create
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- Go to the and select the "Forgot your password?" link.
- Enter the email address听associated with your 小黄鸭视频 account.
- Click "Send Verification Code".
- Check the inbox of email address you entered for an email from 小黄鸭视频 that includes a verification code.
- Enter that code into the field provided and click "Verify code".
How do I change my name in My小黄鸭视频 profile?
To change your name in your My小黄鸭视频 profile, please email the following information to info@ahima.org:
- Current name listed on your 小黄鸭视频 account (First and Last name)
- Address
- Phone number
- Email address associated with your profile
- New name (First and Last name)
- Supporting documents: driver鈥檚 license or state ID, or marriage license/certificate
All name changes will be processed within 48 business hours of receipt of the appropriate criteria and supporting documentation. We will follow up with a confirmation email once processing is complete.
What should I do if I don鈥檛 know or remember the email address I used to create my My小黄鸭视频 account?
If you are unsure of the email address associated with your account听or do not have access to the email address used to create your 小黄鸭视频 profile, please email听us听at听info@小黄鸭视频.org.听听
Should I create a new My小黄鸭视频 account if I can鈥檛 remember the email address for my old one?
No, please do not create a new or duplicate account, as this is unnecessary and will cause further delays.听If you are unsure of the email address associated with your account听or do not have access to the email address used to create your 小黄鸭视频 profile, please email听us听at听info@小黄鸭视频.org.听听
How do I download/print an 小黄鸭视频 receipt?
- Go to the and sign in to your account.
- From the My小黄鸭视频 Hub homepage, click on 鈥淚nvoices鈥 in the menu bar or the 鈥淢y Invoices鈥 link/card on the page
- Go to "My Invoices - Closed".
- Click on the printer icon on the right-hand side to bring up a PDF of your receipt.
- Download the PDF to save electronically or print for your records.
How do I submit a support ticket?
- Log in to
- Click on My Cases tile
- Under My Cases 鈥淥pen鈥 click on the + sign at far right
- Complete the required case submission information
- Click on the create button
- Log in to
- Go to the Profile tab or navigate to the My小黄鸭视频 Hub, where you will see the My Profile tile
- Here you can edit your personal details including Organization, Address, Education history, Communication Preferences, Current Employment and Area of Expertise.
- When you have completed your update click the Save button
How to opt in/out of communications and communication preferences?
- Log in to
- Go to the Profile tab or navigate to the My小黄鸭视频 Hub, where you will see the My Profile tile
- On the left side menu bar, click on the Communication Preferences
- Locate the Marketing Preferences and opt-in/opt-out using the Opt-in Marketing Materials checkbox
- Click the Save button
How do I log into 小黄鸭视频 Access?
1. On the 小黄鸭视频 home page, click the Access button located in the upper toolbar:
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2. From there, a new tab will open. Click on the 鈥淟ogin with 小黄鸭视频鈥 button in the center of your screen:
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3. Enter in your 小黄鸭视频 login information and click the 鈥淪ign in鈥 button:
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4. Welcome to your Access page!
Return Policy for Individuals
小黄鸭视频 accepts returns of eligible products within 30 days from the product delivery date. In order to be eligible for return, products must meet the criteria below:
- Return shipment is received within 30 days from the product delivery date.
- A packing slip, copy of order invoice, or order confirmation is included with the return
- Customer accepts responsibility for cost of return shipping
- Products are not damaged, and the scratch-off coating for access code has not been either fully or partially removed. *See additional details on damage below.
*Damage to products includes, but is not limited to, the following:
- Highlighting or other marks
- Bent, cut, or torn covers or pages
- Other signs of use or damage such that the item cannot be considered in 鈥渘ew鈥 condition (for example, a broken or worn spine).
- Missing components included with the purchase
Products not eligible for return: eBooks, custom products, digital access codes, damaged print books, and print books with revealed access codes, or access codes that have been redeemed are not eligible for return under any circumstance. NOTE: Returned products that are deemed ineligible or otherwise damaged (including damage during return shipping) will not be sent back to the customer, and no refund will be provided.
Instructions for returns:
- Please enclose one of the following with your return:
- Order packing slip
- Copy of the order invoice
- Order confirmation
- All components of the product being returned must be included with the return.
- To avoid damage during return shipping, please ensure the books are properly packed to withstand shipping stresses. Please package securely and include additional packing materials as needed.
- It is recommended that you use a delivery method that offers tracking services.
- The book should be sent to the following address:
Walsworth/小黄鸭视频 Fulfillment Center
2024 Hawthorne Ave
Saint Joseph, MI 49085
Visit our听听for additional details regarding our returns process. Return processing time is 2-3 weeks. If you have additional questions, email听info@ahima.org.
Certification FAQs
How to Purchase a Certification Exam?
1. and navigate to My小黄鸭视频.
2. Click Education & Certification in the banner, hover over Certification, click on Get Certified.
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3. Select the country in which you will be taking your exam from the dropdown.
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4. Click on the exam you want to take, and then click on the red Launch button.
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5. Fill in all fields as required, scrolling down to the bottom to click continue. If the application does not progress forward, please be sure that you have filled in all fields on the form and try again. Please note: If you are applying for early testing or ADA accommodations, be sure to check the applicable box and attach any documentation.
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6. Fill in all Education and Preparation fields as required and click continue.
7. Read and agree to release of info permissions and click continue. Please note: the Refund Policy, Pearson VUE Palm Vein Scan, and Statement of Understanding are all required to move forward.
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8. Verify pricing in shopping cart and click Proceed to Checkout.
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9. Input billing and payment information and click Process Payment. You will receive an email confirmation of your purchase.
How do I submit my transcript for the RHIT/RHIA credential?
How do I submit my transcript for the RHIT/RHIA credential?
Your official transcripts must be received before the certificate number is issued, and the credential designations can be listed on your signature line. Please contact your school, if you have not done so already, and request an official transcript that includes your graduation date and degree issued.
Mailing Your Transcript:
Transcripts may be mailed directly from the school or forwarded in an unopened school envelope for processing to:
小黄鸭视频
Attn: Certification Transcripts
201 West Lake Street, #226, Chicago, Illinois 60606
Once mailed, please allow up to four weeks to process from the date they are received.
Electronic Transfer of Your Transcript
Official transcripts may also be sent electronically via a transcript service to certificationtranscripts@ahima.org. Emailed transcripts will NOT be accepted directly from the school or individual. They must be submitted from a designated transcript service. If transcripts have already been submitted, please contact us if they may have been submitted under a different last name.
Once a transcript has been received electronically via a transcript service, please allow 4 weeks to process from the date received.
Scheduling Exam Instructions and Information
- After you submit/purchase your certification exam, you will receive a product purchase email (Appendix 1).
- Once you are approved to take your certification exam you will receive an Authorized to Test (ATT) email (Appendix 2).
- Once you receive the ATT email, you may login to your 小黄鸭视频 account and schedule your exam directly through Pearson VUE.
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- Navigate to My 小黄鸭视频 hub and click on the 鈥淢y Exams.鈥
- Click on the Schedule (blue) button. This will take you directly to the Pearson VUE page to schedule your exam.
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APPENDIX 1
Subject Line: Credential Exam Receipt
Dear Candidate,
Thank you for your order with 小黄鸭视频! This email is confirmation of receipt of your order. Details of your order are shown below for your convenience.
Once you have been approved to take your certification exam, you will receive your ATT letter with further instructions on how to schedule your exam.
If you are required to submit additional documentation (i.e., ADA documentation; for RHIT/RHIA candidates: transcript or early testing form), you will receive your ATT letter once we review and approve the documentation you submitted. A representative will be in touch if further documentation is required.
Order Number:
Certification:
First name/Last Name:
Address1:
City:
State:
Postal Code:
Country:
Phone:
Primary E-Mail:
Payment Summary:
Paid Amount:
Paid Date:
Please contact 小黄鸭视频 if you require assistance regarding your order at certification@ahima.org.
Sincerely,
Certification
小黄鸭视频庐 | American Health Information Management Association庐
201 West Lake Street, #226, Chicago, Illinois 60606
certification@ahima.org
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APPENDIX 2
Subject Line: Authorized to Test (ATT) Email
Dear Candidate,
You are approved to schedule your through Pearson VUE. The exam eligibility period is 120 calendar days from the application approval date. This means that the exam must be scheduled and taken within those 120 calendar days. Please visit the to review important exam information prior to your exam appointment.
INSTRUCTIONS ON SCHEDULING YOUR EXAM
To be taken to the Pearson VUE website to schedule your exam, login to your 小黄鸭视频 account. Hover over Education and Certification, hover over Certification, and click on 鈥淢y Exams.鈥 Click on the blue 鈥淪chedule鈥 button to schedule your exam directly through Pearson VUE. You will be able to select a date and time at a testing center of your choice. We encourage you to make an appointment soon, before all seats are taken.
ADA APPLICANTS
If you were approved for ADA accommodations you will receive a confirmation email from 小黄鸭视频 within 5-7 business days. The confirmation email will provide the phone number you must use to schedule your 小黄鸭视频 exam. ADA candidates who do not schedule their exam through the proper channels will not receive their approved accommodations.
EXAMINATION DAY
Please arrive 30 minutes before your scheduled appointment time. This will provide adequate time to complete the necessary sign-in procedures. If you arrive more than 15 minutes late for an examination, you will be considered a no-show and forfeit your exam fee.
ID POLICY
You must be prepared to show two (2) valid, non-expired forms of personal identification. The candidate first and last name on personal identification must match exactly as shown in this letter. If a candidate arrives with the incorrect personal identification they will not be allowed to test and will forfeit their exam fees. For more information on the acceptable forms of identification, please visit www.pearsonvue.com/ahima.
CODE BOOK INFORMATION (FOR CCA, CCS, AND CCS-P EXAMS ONLY)
Please visit 小黄鸭视频's Certification website prior to your testing date. Click "Exam Name" for information for the exam that you are taking, then go to the Mandatory Code Book section for the versions of the coding books you're required to bring to the testing center for the exam.
IMPORTANT EXAM DETAILS (FOR CCA ONLY)
Each question must be answered before navigating to the next question. Once you have navigated to the next question, you will NOT be able to move back to a previous question to review or change your answer. After answering all questions, you will NOT be able to review any answers at the end of the exam.
RESCHEDULE AND CANCEL POLICY
If you wish to reschedule or cancel your exam appointment, you must do so at least one full business day (24 hours) before the appointment via the Pearson VUE website or call center. Appointments must be rescheduled within the authorized exam delivery period. All registrations with accommodations must be rescheduled or canceled through the call center. If you cancel your exam appointment, you must also inform 小黄鸭视频 and contact 小黄鸭视频 regarding refund policies. If you cancel or reschedule your appointment between 14 days and one full business day (24 hours) prior to your appointment time, you will be charged $30. If your request is made less than one full business day (24 hours) before your scheduled appointment time, or you fail to arrive for your appointment, you will be considered a no-show and you will forfeit your exam fee.
REFUND POLICY
All refunds must be sent to and processed by 小黄鸭视频; Pearson VUE cannot process refunds for candidates. A cancellation of an exam appointment does not constitute an exam refund. Please contact 小黄鸭视频 at Refunds@ahima.org for refunds. Refund requests are subject to a $75 nonrefundable processing fee in addition to any applicable cancellation fees.
AFTER THE EXAM
After completing the examination, candidates will be asked to report to the proctor to receive their score report or test completion notice. Candidates who pass the examination can view and print their certificate in their CEU center within 48 business hours. The CEU center can be accessed at . If you are interested you can .
Sincerely,
Certification
小黄鸭视频庐 | American Health Information Management Association庐
201 West Lake Street, #226, Chicago, Illinois 60606
certification@ahima.org
Membership FAQs
How do I view my Coupon Rewards (formerly Token Rewards) and use them?
- Go to the and sign in to your account.
- Click on the 鈥淢embership鈥 link/card on the page.
- View the number of member coupon rewards available to you.
- Navigate to the 小黄鸭视频 online store and choose one available product from coupon rewards offerings.
- Go to checkout and enter coupon code MEMBER45 (This code is case sensitive.) Please note, you can use only one coupon code per order.
- Submit order.
How do I locate my membership card?
- Log in to
- Click on My Memberships tile
- In the upper right-hand corner, click on View Membership Card
- Download file and print membership card
How do I access member-exclusive discounts?
1. Navigate to /
2. Click on "My 小黄鸭视频"
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3. Log in to your account.
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4. Click on the 鈥淢y Member Exclusive Discounts鈥 tile.